Frequently asked questions

Ordering

Why is ordering not successful?

Why do I pay a surcharge for some shapes?

How can I order a sample?

I need advice. Can I contact you for assistance?

How do I know if a product is in stock?

Why is there a small order fee charged?

What is the minimum size I can order?

What is the minimum unit price?

Which thickness is most suitable for my project?

I want advice or help in choosing the right product

How can I order a shape?

How does ordering customised sheet material work?

A sheet is sold out; when will it be back in stock?

How can I create a DXF file?

I can't upload my DXF file; what can I do?

What accessories do I need to attach my panels?

Can I order samples for free?

I forgot to add my sample code to the order

Can I order a sheet smaller than 10 x 10 cm?

Can I get a quote for my project?

Can I get a quote for my DXF file?

For how long is my quotation proposal valid?

How can I accept my quotation proposal?

How can I pay for my quote?

Can I get a discount on my order?

Can I reorder my order?

When is Plasticsheetsshop.co.uk open?

How precise can you make the sizes?

Why am I paying a fuel surcharge on my order?

Payment

Which payment methods can I choose?

Will I receive a VAT invoice with my order?

Can I pay later?

Can I add my own reference/PO number to the invoice?

Will I receive a payment confirmation?

My payment has failed or been declined

Delivery

When will my order be delivered?

What are the shipping costs?

Can my order be delivered to a Parcel Shop?

Do you deliver to other countries?

My Track & Trace does not work

Can I still change my delivery address after I have placed my order?

Can I pick up my order?

My order was delivered to a Parcel Shop/Pick Up Point

Can I specify a delivery date/time?

Which carrier will you send my package with?

I need my order urgently, can it be shipped urgently?

Can I have my order delivered to an island?

Cancellation & returns

Can I return a product?

Can I still cancel my order?

Can I add another item to an order I have just placed?

I have entered the wrong size; can I still change it?

Where can I return my items?

I have not yet received a refund for my return

Return conditions

Damage & warrantly

How long does my warranty last?

Why was my order returned?

Why do you ask for photos of the packaging in case of damage?

My order has been postponed

What should I do if an item is missing from my order?

What should I do if my order is delivered damaged?

Account & terms

How to contact customer service?

What are the Plastic Sheet Shop conditions?

How can I create an account?

How do I access my account?

I have forgotten my password

Can I change my address?

How can I subscribe/unsubscribe to the newsletter?

Can my old orders also be made visible in my account?

Do you also have discounts?

Everything cut to size

Any shape you want

Everything cut to size

We are happy to help you!

Find your answer quickly and easily via our customer service page customer service page

Track order

Contact form

Frequently asked questions

Google 9

577 reviews

Secure payment

Chamber of commerce 10888041VAT GB303723535

Cookie policy Privacy statement Disclaimer

AT BE BE-FR DE DE-HPL DE-PMMA ES FR FR-PMMA IT NL PL UK