Ordering

Ordering

• Which thickness is most suitable for my project?

  We have developed the thickness aid to make it easy to calculate which thickness best suits your application. This will help you find the right sheet thickness for your project. However, no rights can be derived from the thickness aid.

• I want advice or help in choosing the right product

  View our handy selection aid in which we offer individual advice, wherever and whenever you want. If you still can’t figure it out, please get in touch with our customer service.

• How can I order a shape?

  You will find a wide range of shapes, numbers, and letters that you can custom order in our webshop. Select your shape of choice on the product page and enter the correct dimensions. Prefer your own design? You can upload your design to our webshop via a DXF file. Check here for the drawing rules and an explanation about making a DXF file.

• How does ordering customised sheet material work?

  You can easily and quickly order plastic sheets from us in any desired shape and size. We saw or laser these to size for you and deliver them as soon as possible. You can order plastic sheets in standard shapes or unique custom shapes with, for example, cut-out pieces in the sheet. In addition, you can upload your own design in DXF format. In these videos, we give a step-by-step explanation of how to create a DXF file. When creating your DXF file, keep the drawing rules in mind.

• A sheet is sold out; when will it be back in stock?

  We do our best to ensure that all panels are always in stock. If not, we will list an expected delivery date on the product page. If it takes longer than usual, you can leave your email address, and we will keep you informed by email as soon as the sheets are back in stock.

• How do I know if a product is in stock?

  Our stock is always displayed up to date in the shop. Usually, all our products are in stock. However, if a product is sold out, please leave your email address on the product page. You will be notified as soon as the product is back in stock.

• How can I create a DXF file?

  Watch our video tutorials to see how to create your own DXF file with Onshape. If you are unable to make a DXF file yourself, we recommend hiring a professional to help you with this.

• I can’t upload my DXF file; what can I do?

  Perhaps the drawing rules were not applied when you created your DXF. So check the file carefully with our drawing rules in mind before you upload your DXF file.

• What accessories do I need to attach my panels?

  Our glue calculator makes it easy to find a suitable adhesive for your panels. In addition, we make suggestions for relevant accessories in your shopping cart.

• Why do I pay a surcharge for some shapes?

  We charge a shape allowance for HPL/Trespa®, Alupanel/Dibond®, PVC and polyethylene because milling them requires more operations than sawing rectangular sheets. That is why we charge a shape surcharge of €5 per shape. Are you ordering multiple products with the same shape and dimensions? Then you pay the shape allowance once. Are you ordering different shapes? Then you pay the surcharge multiplied by the number of shapes. This surcharge is not charged for standard shapes such as rectangles.

• How can I order a sample?

  It’s easy to order your samples via our product pages. On the product pages of your chosen panels, you can easily click on “Order a sample” or scroll down to the heading “Order your sample”. Then click on “Add to cart”. Your first sample is now in the shopping cart.

• Can I order samples for free?

  You can order our samples for £ 5.- (excl. VAT) with free shipping. For this, you can select four samples of your choice. It is also possible to order more samples for £ 1.25 per additional sample. If you order fewer than four samples, the price remains £ 5.- (excl. VAT). With your sample order, you will receive a discount code worth £ 5.- (excl. VAT) for your next order. This discount code has no expiry date, so that you can use it with a future order. Our samples are 5 by 5 cm.

• I forgot to add my sample code to the order

  Once your order has been placed, and you have paid, it is no longer possible to redeem a discount code. The sample codes have no expiry date. You can still redeem the code with your next order.

• What is the minimum unit price?

  Plasticsheetsshop.co.uk has a minimum unit price of £ 3.- excluding VAT and shipping costs. For shapes, the minimum unit price is £ 5.-, excluding VAT and shipping costs.

• Can I order a sheet smaller than 10 x 10 cm?

  Our standard minimum sheet size is 10 x 10 cm. Only shapes, texts and an uploaded DXF file for acrylic sheet with a maximum sheet thickness of 15 mm are exempt from this rule. A minimum size of 5 x 5 cm applies.

• What is the minimum size I can order?

  The minimum size we offer is 10 x 10 cm. An exception to this are our plates that are laser-cut, for which the minimum size is 5 x 5 cm. Edge finishing can be selected on each product page.

• Why is there a small order fee charged?

  Plasticsheetsshop.co.uk applies a minimum order amount of £ 10.- excluding VAT, shipping and handling costs. So, if you order a sheet costing £ 4.- a surcharge of £ 6.- will be added so that the total amount comes to £ 10.-. We do this because the handling costs are high, and there are many costs when shipping our packages.

• Can I get a quote for my project?

  You can! The easiest way is to email customer service with the sheet type, colour, thickness, dimensions and numbers. Do you have a question about a suitable material? You can also get in touch with customer service for advice on this.

• Can I get a quote for my DXF file?

  You can easily upload DXF files yourself and order your sheets without quotations.

• For how long is my quotation proposal valid?

  Your quotation proposal is valid for one month, after which it will automatically expire.

• How can I accept my quotation proposal?

  You will receive your quotation proposal by email. You can accept this by clicking the “accept” button in the email. You will then be automatically redirected to the checkout page.

• How can I pay for my quote?

  You will receive your quote from us by email. You can accept this, after which you go to the checkout page. Here you enter your details, and you can pay by choosing the desired payment method.

• Can I get a discount on my order?

  If you want to place a large order, you can request a quote from us without obligation.

• Can I reorder my order?

  You can easily find your previous orders via “My account” and order again.

• Why is ordering not successful?

  Our webshop has been developed according to the latest technology. Older versions of internet browsers (Firefox, Chrome, Safari) do not support all functionalities. So, if you experience problems when ordering, we advise you to install the latest version of Chrome internet browser. Click here to install this browser. Is the order still not successful? Please get in touch with our customer service.

• When is Plasticsheetsshop.co.uk open?

  We are open from Monday to Friday between 09.00 and 18.00 on info@plasticsheetsshop.co.uk and +44 (0) 122 39 76 701.

• I need advice. Can I contact you for assistance?

  We’ll help you choose the right sheet material or fixings. For this reason, we have developed the selection aid. If this hasn’t been able to solve your problem, you can always contact our customer service.