You can see the expected delivery time of each product on the product page. As soon as your order has been packed, you will receive an email from us with a Track & Trace link. You can then track your shipment and see when it will be delivered.
Once the delivery has been scheduled, you will receive additional Track & Trace information from the delivery company allowing you to track your package. Please note that it can take up to 24 hours for your Track & Trace link to be active.
We calculate shipping costs based on the weight and size of the package in your shopping cart. Please read all about the rates and their calculation on the shipping costs page.
This is not a problem as long as the order has not yet been shipped. To change the address, please get in touch with our customer service.
No, that is not possible. Our office is in Leeds, but there is no warehouse here, so products cannot be collected here either.
After the driver could not deliver the order at your home address, the shipment was sent to a Parcel Shop/Pick Up Point. You can find which Parcel Shop/Pick Up Point in the Track & Trace. A shipment must be collected here within seven days, or it will be returned.
Unfortunately, that is not possible, you must provide an address. You cannot indicate that you want to pick up your package at a Parcel Shop. If you do not take receipt of your delivery at your home address, your package may eventually still be delivered to a Parcel Shop. However, it is also possible that your package will arrive at your address one more time before being returned. So keep a close eye on your Track & Trace link to know when your package will arrive.
Unfortunately, it is not possible to choose a delivery time yourself, but you will receive a Track & Trace link from us to see when your order will be delivered.
We always indicate the carrier in the shipping email. Sometimes the courier is already known when your order is still in your shopping cart.
Unfortunately, it is not possible to send orders via Express service. But we always do our best to produce and deliver orders ASAP.