If your panel is delivered damaged, we will, of course, resolve this for you. Do not discard the packaging, but view the instructions for reporting damage at: plasticsheetsshop.co.uk/damage.
Sometimes an order is delivered in several packages. In that case, you will have received a Track & Trace link for each package to track the shipments. If something is still missing, please get in touch with customer service.
We do our best to ensure that all sheets are always in stock. Stock is indicated on the product pages. If the stock is not sufficient for whatever reason, first of all, we apologise for the inconvenience, and we will keep you informed by e-mail.
We believe that it is essential that our orders are delivered correctly and undamaged. We hope to determine the cause of the damage through photos, so we can continue to optimise our deliveries.
The order may have been delivered to a Parcel Shop. If the shipment is not collected within seven days, it will be returned. It is also possible that the address details are incorrect. Please get in touch with customer service so that we can work out why the shipment has been returned, and we can resend the shipment as soon as possible.
Our items come with a six-month warranty as standard. For more information, please refer to the General Terms and Conditions and the product description.
