Reporting damaged, incorrect or missing products
When you buy an item from us, you may assume that it is completely to your liking. Unfortunately, it may happen that something is wrong with your order. In this case, report the error to us within 7 days of delivery so that we can fix it for you. Read below how to report a damage, wrong or missing product.
1
Report your damage, wrong or missing product
You can easily report a mistake in your order. Go to your order overview in 'my account'. Don't have an account? Create one here so you can view all your orders in one overview and also report damage, wrong or missing products.
2
Submit your report
After receiving your report, we will assess it
3
Feedback
You will receive feedback within 1-2 days
Please note: to be eligible for compensation, the plate must not have been assembled or processed yet. Also keep your plates and packaging.
