You can only cancel an order yourself if you already have an account, and provided that the order has not yet been cut to size. If you wish to cancel (part of) an order, please click on “Orders” under “My account“, and place a cancellation if this is possible.
Since orders are customised, we can no longer adjust them later. When you place an order, it is automatically forwarded to our sawmill. There, the sheets are cut to size almost immediately and prepared for shipment. You will need to place a new order for the missing item.
Once you have placed your order, it can no longer be changed. As soon as your order has been placed, it will be automatically forwarded to our sawmill. There, your order will be cut to size almost immediately and prepared for shipment.
Please note that you can return only products that are not custom-made – i.e. accessories – within the 14-day cooling-off period. If you want to return a product, please get in touch with us. After receipt and verification, we will send you a credit invoice and return the amount, excluding shipping costs. This is unfortunately not possible with custom-made products and samples. Therefore, only our accessories can be returned.
If you want to return a product, please get in touch with us. After receipt and verification, we will send you a credit invoice and return the amount, excluding shipping costs. This is unfortunately not possible with custom-made products.
After we have received your return in good condition, we will refund the costs of the returned item. Processing a return generally takes 14 days.
It is essential that you indicate which items you are returning and that they are returned undamaged and in good condition, stating the order number. Please contact customer service for this. Only accessories can be returned.
